WestonSupply.com
FAQ
What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to My Account page and simply type in your default E-mail address under Already Registered? and click Forgot your password?. Follow the instructions and we will send your password to your default E-mail address.
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What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.
What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.
Can I have more than one billing address?
No. You cannot have more than one billing address. But you can change your billing address by editing it.
Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.
How can I add a shipping address to my address list?
To add a shipping address, click on My Account. The details of your account are displayed. Click on the Add New Shipping Address button to add a new shipping address.
Can I delete an address from my address list?
No. You cannot delete any address but you could change it by editing it.
How do I make changes to an address in my list?
To edit an address, click on My Account. The details of your account are displayed. Click on the Edit button below the address that has to be changed.
How do I check the status of my order?
To check the status of an order, click on the Order Status located within the My Account. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. Tracking your order Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations or return orders), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us (both through the web and through other means) are listed. Click on the order number whose status you want to check. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.
How do I cancel an order?
To cancel an order, you must contact our customer service representative either by email at sales@pragotrade.com or by telephone - 1.800.814.4895, and they will give you further information.
I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service at 1.800.814.4895. They will give you instructions on how to login in.
Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time. Once you have registered with us, you need not give your address and credit card details on future visits to our shop. This will save you the trouble of entering this information on every purchase you make from us.
How can I place an order without using my credit card?
There are other payment options available at the Online Shop using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You may send your check to our address by quoting your order number. If you need any further assistance, please contact our Customer Service Department.
Payment Options
There are various payment options available at the Online Shop such as Credit Card, Check etc. using which you can place an order. Select the option most suitable to you in the "Payment Method" area while creating an order. For example if you wish to pay by Check, select this option to create the order. You can send us the payment to our address. Please make sure to quote the correct order number when sending your payment. If you need any further assistance, please contact our Customer Service Department.
What is the warranty on Pragotrade brand products?
Pragotrade brand products offer a one year limited warranty from date of purchase unless noted otherwise. All products offered have our warranty against defects in workmanship and/or materials.
What is the warranty on Refurbished products?
Refurbished products offer a 90 day limited warranty from date of purchase unless noted otherwise.
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