Weston Online Return Policy

In the unfortunate and unexpected event that the items you purchased online were not what you expected or are deemed damaged or defective, please contact our Returns Department via email at returns@westonproducts.com or via phone at 1-800-814-4895 to request a return. A Returns Service Representative will reply with instructions to ensure your return is handled as quickly as possible.

  • You may return an item purchased from WestonSupply.com within thirty (30) days of receipt of sale.
  • As an added measure of service, the cost of the return shipping will be deducted from your refund amount, unless the return is due to defective merchandise.
  • If your item is deemed defective and you would like to exchange the item or need to retrieve replacement parts, please contact our returns team for warranty activation.
  • If your item is deemed defective and you would like a refund, please contact our Returns Department for a Return Merchandise Authorization (RMA) number. Once we receive the merchandise back with the RMA number, and it is deemed defective, you will receive a refund to the account from which you originally paid. Products returned without an RMA number cannot be tracked, and we therefore cannot issue your refund, so please be sure to call or email us first.
  • Refunds are credited via the method in which we received your payment. If you paid via credit card, we will credit your card. If you paid via Paypal, we will issue a refund to your Paypal account. If you paid via Google Wallet, we will issue a refund to your Google Wallet account.
  • WestonSupply.com does not issue store credit.
  • A fifteen percent (15%) restocking fee will apply for non-defective items that are returned to Weston.
  • Returned products must be in unused condition, in the original packaging and contain all accessories, paperwork and parts to ensure that your account is correctly credited.
  • If the original display packaging is marked, torn or damaged or minor pieces and parts are missing from the returned item; you will be subject to a twenty five percent (25%) restocking fee.
  • All sale items are considered final sale and may not be returned.